FAQs
Turnaround Time
| Metro Manila: 2 - 3 business days once package has been forwarded to the courier |
| Provincial & International: 3 - 7 business days once package has been forwarded to the courier. Subject to change depending on location. |
| No shipments during weekends/holidays |
| For expedited shipping arrangements, kindly send us your request via e-mail at pamelangstudio@gmail.com or send us a DM via Instagram @pamelangstudio so we can make necessary arrangements. Client must shoulder corresponding shipping charges at all times. |
International Shipping
| Payment must only be processed via the PayPal option in our website. |
| Please expect your package to arrive within 3 - 7 business days or more depending on location. Subject to change due to travel restrictions and community quarantine. |
Tracking Order
| An e-mail containing your tracking number and the courier’s website will be sent once your order has been processed/dispatched. You may track your order the next business day after we hand it to them. |
| Please note that once item/s ordered is with the courier and the tracking number has been provided, we will no longer be liable for any mishap that may occur. |
Payment Methods
| Bank deposit or online trasnfer via BDO or BPI |
| GCash |
| PayPal |
Pre-order Policy
| As much as we’d love to have enough products available for everyone, we pride ourselves on the production of slow fashion. Please be patient with us and allow us to take 7 - 10 business days to produce your order/s. |
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All our pieces are produced in small batches. So as soon as it’s sold out, we open the slot for PRE-ORDER — subject to availability of raw materials. This is to minimize waste and focus on high-quality production. Ultimately, we want our clients to invest and enjoy better-quality garments that they can keep for a lifetime. |
Returns and Exchanges Policy
| Cancellations, exchanges, returns, and refunds will not be accepted for PRE-ORDERED and ESSENTIAL items. |
| If you have received a defective or wrong item from your online purchase, kindly send us an e-mail at pamelangstudio@gmail.com within 3 business days upon receipt of item/s. |
| We will request for photos before processing the exchange and must be returned in its original condition — tag is itact and item is unlaundered. Subject for inspection. |
Alteration Policy
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We accept minor repairs for all our pieces. Just type in your request/s at the special instructions box provided in your shopping cart. You may also e-mail us at pamelangstudio@gmail.com so we could make necessary arrangements on your total payment. |
| Additional fees will apply depending on the work detail. |
